Communication Skills and Process
Introduction
Communication skill is undoubtedly one of the most critical competencies required for an analyst. 99% of the effort and time spent by analysts day-to-day could be said to be spent on communication. Communication comprises an integrated approach of interactions, personality and behaviours.
This includes speaking, writing, checking documents within the team, internal stakeholders such as senior management or external stakeholders like customers, users and vendors.
Communication process spans across different levels, roles and organisations structures involving external and internal stakeholders, and several teams.
For success in a project or change initiative, it helps to understand elements, process, challenges in communication.
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